Archive for November, 2007

Where’s Elle Macpherson When You Need Her

We are putting together a trade show for a client. The show is in January in Los Angeles. The client is in Australia. We are doing an Australian theme for the show. The others in the office decided that I would be best suited to find the six Australian bikini models that we have worked into the theme of the booth.

I shall do my best.

(This is the blog for Frank/Best International an advertising, marketing, PR and trade show firm in Nashville. If you are an Australian model and you will be in L.A. in mid-January, drop me a line.)

Thursday, November 29th, 2007

Press 4 For Synergy

I just received an email from a company that specializes is on-hold phone stuff. The email was nicely laid out, with several fetching stock photos of phone-y stuff. Behold a portion of the message:

This is {REDACTED}, VP of Sales & Marketing, for {REDACTED AGAIN}. We specialize in producing professional on hold messaging programs for your in bound calls.

(Isn’t “redacted” a great word?)

Features:

* Strategically Crafted Scripts through Client Consultation
* Extensive Music Library
* Professional Voice Talent
* Digital Players with Superior Sound Quality

Results:

* Synergize your Advertising Campaign
* Empower your Taglines & Messages
* Capitvate your Callers
* Increase Sales!

Never mind that she sent it to an ad agency. I understand that cold calling, even through email, is a numbers game. But let’s break it down, shall we:

Features:
* Strategically Crafted Scripts through Client Consultation
We will convince you that we have interviewed hundreds of folks about voice mail hell. Then, we will charge you to write something along the following lines: “Thank you for calling Frank/Best International. Your call is very important to us . . .”
* Extensive Music Library
We will pick some music out for you.
* Professional Voice Talent
We will charge you to have my neice record your messages. She went to drama school once.
* Digital Players with Superior Sound Quality
We will sell you our “proprietary” box which will sound good during the demo in you office, but will sound just like everything else does over the phone.

Results:

* Synergize your Advertising Campaign
I’m not even going to pretend to know what that means
* Empower your Taglines & Messages
But wait, people are frantically pressing numbers to talk to a real person. How much more power can you give to my taglines?
* Capitvate your Callers
My callers already feel captive, because they have gone to the trouble to call, and now they are stuck in phone hell. Oh, wait . . . you said “capitvate.” I’m sure you meant “captivate” didn’t you? No time for spell check?
* Increase Sales!
OH! Great! Do you have numbers to back that up?!?

I thought finding new business for advertising services was a tough job. I’m glad I’m not selling that.

(This is the blog for Frank/Best International. We have an automatic voice messaging system. But we have a woman with a saucy English accent doing it, so it is more tolerable.)

Thursday, November 29th, 2007

Super Bowl Spots Going Fast

Adweek is reporting that there are only two 30-second spots remaining for the next Super Bowl on FOX. What stood out to me is this:

ABC holds the record price for an in-game Super Bowl spot, getting $3.3 million for one 30-second Super Bowl spot from netpliance.com in the 2000 Super Bowl.

Ah, the irrationally exuberant days of the dot com Super Bowl wars. Netpliance basically disappeared in November of that same year.

(This is the blog for Frank/Best Interanational, an ad agency in Nashville. If you want one of the two remaining spots on the Super Bowl, we can make it happen.)

Wednesday, November 28th, 2007

Manly Canadians

I saw this ad somewhere over the Thanksgiving break, I’m pretty sure it was in Esquire.
whiskeyone.jpg
I have no problem with the manly stereotype that the ad flaunts, that back in the day men were men and your dad was a player and he drank whiskey and you should too, if you want to be a real man like your dad. After all, the ad business deals in stereotypes. We just call them different things, like demographics and image. What struck me as wrong about this ad is that I have always perceived Canadian Club to be fairly gender neutral as far as whiskey goes. It’s light and smooth and I always assumed that a lot of women drank it too. I guess I was wrong. I’m sure they know their audience, and if they are willing to sacrifice women for more men, this should help do the trick.

(This is the blog for Frank/Best International, a full service marketing firm in Nashville. We have been known to do taste tests with whiskey around here, but mostly with the kind from Kentucky.)

Tuesday, November 27th, 2007

Tag, You’re It

There is an article in Brandweek about the impending death of the tagline. Much like the impending death of paper magazines and the imminent introduction of flying cars, there is a bit of hyperbole involved in the article. Case in point, the opening sentence:

Not long ago, every ad had a tagline that stuck with the consumer after the message was delivered. But that former rule may no longer be the norm.

Look at the first sentence: “Not long ago, every ad had a taglinethat stuck with the consumer after the message was delivered.” OK, whatever. That’s a bit of lazy journalism, kind of like dismissing someone’s point with the phrase “OK, whatever.”

So, getting into the meat of the article, it actually seems that the tagline isn’t going away, but there are getting to be fewer of them. One reason:

The reasons range from ever-shorter tenures of CMOs (13 months on average, according to recent research) to ever-splintering consumer demographics.

And another:

Taglines are often more utilitarian and less emotional, experts say. They tend to be fed through the focus group mill until they’re watered down beyond recognition. That process does not produce “Think Different,” “Got Milk?” or “Just Do It.”

So let me get this straight: Taglines are going away because of CMO tenure and because big corporation business tactics churn the life out of them? I guess I can buy that, to a degree. But there is another reason they may be going away. It’s because most of them suck.

One example of a currently used tagline mentioned in the article is Sony’s “Like. no. other.” This line is being used in Europe to sell their new MP3 Player. My first reaction is that it falls into the category of taglines that suck. Here are my reasons. First) The “me too” method of creating a tagline of three words with three periods, making each word its own little highly important sentence has played itself out. It has got to go. (The worst offenders are developers of the trendy mixed-use developments going up these days. Do these folks really think “Live. Work. Play.” is going to drive any new business to their new communities when there are hundreds of other “Live. Work. Play.” communities going up all over the place? Maybe that hasn’t happened in Europe, where they have had Live. Work. Play. communities for thousands of years.) Second) It is just weak. Their point of differentiation with the iPod is that the battery lasts longer. That’s all fine and dandy, but unless your MP3 player can make me popcorn and let me fly on a unicorn to the moon, it is like the others, only with a longer battery life.

Many taglines that could easily have been considered weak can work from sheer frequency of use alone. “Just do it” is a great example of that. So is “Is it in you?” Both lines could have faded into obscurity, if Nike and Gatorade hadn’t stuck with them. Now, they’ve become part of our current American culture.

Memorable taglines can stick with a product decades. Folks of a certain age (mine) will remember “I can’t believe I ate the whole thing.” and “Plop plop, fizz fizz.” for Alka Seltzer. Tim Best, our Creative Director, was working on Chrysler at the time ‘If you can find a better car, buy it!’ made it’s way into America’s homes. As anyone over age 35 will tell you, that was the mantra for Chrysler’s chairman, Lee Iacocca.

I spent several years as marketing director at a live theatre, where, like the movies, the tagline is still king. I wrote some good ones and some forgettable ones, but I had to come up with one every eight weeks for a new production. It can take minutes or days to come up with the perfect one. And sometimes you just give up and use the best you have. There are also some interesting new factors involved in tagline writing the past decade or so. Is the top-level URL available? Is it associated with anything negative that comes up on Google’s first couple of pages?

I came up with a tagline for our trade show division here at Frank/Best International yesterday. It says exactly what we want it to say. The domain name is available in a couple of different variations. If you Google the phrase in quotes, there are no results returned. It is six common words, strung together in a brand new way. That’s rare. I can’t tell you what it is yet. While we would never run it through a focus group, the head of the trade show division hasn’t said whether she likes it or not yet. If she doesn’t, we may have to come up with something else. Or, more likely, just use it anyway, since she is always off doing trade shows and probably couldn’t do anything about it.

(This is the blog for Frank/Best Interantional, a full service ad agency in Nashville, Tennessee. If we ever propose a tagline to a client in the future that is three One. Word. Sentences. I am going to have to consider quitting.)

Tuesday, November 27th, 2007

Crisis Planning, Barry Bonds and Enron

As a full service agency, we handle a lot of client public relations. The vast majority of our PR work involves what I call “feel good” PR — announcing sporting events, company product launches, hirings and promotions, entertainment events, restaurant news - all positive news items that we feel good about trying to disseminate.

There is a specific category of PR known as crisis management. Some firms specialize in it, some offer it in addition to the whole PR package. We’ve done it here, notably when there were a couple of shootings at malls who were clients. Our head of PR was the spokesperson on the news after it happened. The thing that we brought to the table was pre-assembling a plan that contemplated a crime at the malls and what the response would be. We had the client prepared for exactly what happened and it turned out to be a mush less detrimental event than it otherwise would have been had they be scrambling to respond.

Crisis communications involves planning for problems, anticipating the worst case scenario and having a response plan ready to go “just in case” is an incredibly valuable exercise for protecting a company, its brand and its customers.

Now, look at the current crisis involving Barry Bonds. He has been indicted for lying to the Feds regarding his steroid use. When he went in front of the Grand Jury, he was given immunity for everything he had done in the past. In other words, if he had admitted to steroid use, as Jason Giambi did, he couldn’t be prosecuted for it. The only thing he was not immune from prosecution over was lying. He had a lot on the line as far as his “brand” was concerned — records, money, legacy ” and he decided that taking the risk of (allegedly) lying was worth protecting his Barry Bonds Brand. Now, it has caught up with him, and the crisis is much bigger, and the potential consequences much greater (jail time), than if he had just told the truth.

To me, this is much like a CEO knowingly dumping the waste from the plant into the river to keep the company’s balance sheet strong for investors. Or the CFO cooking the books to drive up stock prices. That is short term thinking for short term gain. But in the long term, the damage can much greater than having slower growth numbers for doing the right thing. Where would Enron be today if they had just kept things above board? Chugging along nicely, I suspect.

We have never been in a situation where a head of a company says, “All right, next crisis communications plan. Let’s figure out what we are going to do if I get caught embezzling millions of dollars.”

That’s crisis planning we can do without.

(This is the blog for Frank Best International, an advertising, PR and multimedia agency with national and international clients. Most of us here would be lying if we said we could be objective enough to be on the Barry Bonds jury.)

Friday, November 16th, 2007

Do You Kinz?

Ad Age has their list of the Marketing 50, Fifty Sharp Ideas and the Visionaries Who Saw them Through. There are the usual suspects — the iPhone, Facebook, Coke Zero — but one that caught my eye was something that only parents of kids a certain age may be aware of, Webkinz.
kinz2.jpg My 6-year-old daughter introduced me to the wonderful world of Webkinz several months ago. I had never heard of it, and she had to show me everything about it. (I’m a single dad. She set up her original account at her mom’s.)

Most people’s initial reaction to anything that a kid plays with involving electronics is that it is bad for them and it is going to make them lazy and stifle their imagination. “Kids don’t need a magic wand from Disney that lights up and makes noise! I made a magic wand out of a stick and a rotten apple when I was a kid!” I don’t agree with that philosophy. I think it is great that my kid is computer literate — she has been for three years. I’ll review each application, game or movie she brings to me on a case by case basis as far as merit and decide then if I want her to be involved.

My first reaction to Webkinz was that the company, Ganz, had to be sitting on a goldmine. That turns out to be the case. They hit on the beanie babies of this generation. The idea is brilliant, yet elegantly simple. It is a social networking site for kids, and it’s free. But it isn’t really free. You have to go buy the stuffed animal at your local Toys ‘R’ Us or Target, your animal comes with a unique code, you register your animal and name it, then the site is free for your animal to roam and play and interact. And if you’re my kid, or any of her friends, that is the end of playing with the actual stuffed animal.

Now, if you’ve never been there, you may be picturing a MySpace for kids, fraught with all kinds of evil dangers putting our little ones at risk. Nothing could be further from the truth. You can only choose pre-written comments, like “bring it on” during a game of checkers, and no personal information is made available. There are mindless activities, like bowling and a game which I think is called jostle, but the beauty is that many of the activities have elaborate instructions, which has helped my child’s reading comprehension, because I make her read it herself. Kids have to feed and exercise their animals, take them to the doctor, and buy, sell and barter goods and services. All of this requires reading, math and deductive thinking.

Now, do I let her sit for an entire Saturday afternoon playing Webkinz on the computer? Of course not. But I will say that I think it is much better than plopping her down in front of a mind-numbing “Strawberry Shortcake” movie on a rainy Saturday afternoon. Plus, I got my own Webkinz (cha-ching for Ganz) so that I can play with her online when she is at her mom’s house.

Of course, she’s gone back and bought three or four more Webkinz to play with online. The actual stuffed animals have been relegated to the same corner of her room as the original. As a parent, I’m not real pleased about that. She’s got about 40 or 50 bucks so far into this free website. As a marketing ploy, bravo to you, Ganz.

I mentioned that I have my own Webkinz. If you are cruising around Webkinz World and you are challenged to a game of checkers by a Golden Retriever named Goldie Fuzz, watch out. I’m taking you down.

(This is the blog for Frank/Best International, a full-service marketing, multimedia and PR agency located in beautiful Nashville, Tennessee. We do not condone making a buck by manipulating children to separate their parents from their money. We do, however, fall victim to it.)

Tuesday, November 13th, 2007

Smoke The Big O

I don’t know what to say about this.

Water skiing and smoking the Big O. What’s not to love?

(This is the blog for Frank Best international, a full service marketing PR and SEO firm located in beautiful Nashville, Tennessee. FBI doesn’t recommend smoking, especially while participating in aquatic activities.)

Tuesday, November 6th, 2007

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